Debt resolution services

What it offers

This framework provides access to specialist contract compliance reviews. This is where suppliers will identify, report and recover utility spend that has been:

• overpaid
• overcharged
• made in error

This includes, but is not limited to:

• tariff analysis
• climate change levy
• distribution charges

Suppliers will also provide recommendations on systems and processes for future savings and to ensure compliance.

Benefits

• access to a range of high quality and highly capable suppliers who are committed to providing excellence
• strong collections and recoveries performance which means that the agreement will maximise the amount of money recovered due to any incorrect historic bills
• ensures value for money and high quality services with support from CCS subject matter experts where required

All frameworks also offer:

• compliance with the relevant procurement regulations
• suppliers pre-checked by the approved framework provider
• pre-agreed terms and conditions

Provider: Crown Commercial Service

Expires: 13 December 2025